Puppy Play & Focus: 3-Week Mini-Course

Cancellation Policy

Course Cancellation and Refund Policy 2.3 Cancellations and Refunds Client Cancellations (Group Classes/Workshops): If you cancel within 48 hours of booking, you will receive a full refund. If you cancel after this time and we are unable to fill the place, no refund will be issued. Client Cancellations (One-to-One/Consultations): If you cancel or reschedule with at least 48 hours' notice, your payment may be transferred to a new session. Less than 48 hours' notice results in the forfeiture of 50% of the session fee. Less than 24 hours' notice results in the forfeiture of 100% of the session fee. Non-attendance: No refunds or transfers will be given for non-attendance at any booked service. Refusal of Weather/Safety Alternatives: If a session is moved to an online format or a suitable nearby venue due to adverse weather or safety concerns (as per Clause 2.5), this does not constitute a cancellation by JPM Dog Training. If you choose not to attend the alternative format, this will be treated as a Client Cancellation and standard fees (above) will apply. Our Cancellations: In the unlikely event that we need to cancel a session completely (e.g., due to trainer illness or emergency, excluding weather adjustments covered in Clause 2.5), we will notify you as soon as possible. You will be offered an alternative date, a credit, or a full refund.

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